Delivery & Return Policies

Updated at 2022-03-06
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are
strictly defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser,
provide analytics, remember information about you such as your language preference or login information.
● Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Princemart, that is responsible for your
information under this Return & Refund Policy.
● Customer: refers to the company, organization or person that signs up to use the Princemart Service to manage the
relationships with your consumers or service users.
● Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit
Princemart and use the services.
● Service: refers to the service provided by Princemart as described in the relative terms (if available) and on this platform.
● Website: Princemart."’s" site, which can be accessed via this URL: princemartbd.com
● You: a person or entity that is registered with Princemart to use the Services.

Delivery & Return Policies

Thanks for shopping at Princemart. We appreciate the fact that you like to buy the stuff we build. We also want to make sure
you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Princemart. We’ll be as brief as
our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Princemart, you agree
to the terms set forth below along with Policy.
If there’s something wrong with the product/service you bought, or if you are not happy with it, you have unlimited time to issue a
refund and return your product/service.
If you would like to return a product, the only way would be if you follow the next guidelines:
Refunds
We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected,
checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our
inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that
you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then
you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At thesame time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that
Princemart is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to
issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive
your money.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we
will discuss any of the issues you are going through with our product.
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  • Via Email: support@princemartbd.com
  • Via this Address: 37/2 Fayenaj Tower, Flat 15F, Gazi Golam Destigir Road (kalvert Road), Purana Paltan, Dhaka